Valve Handbook for new employees : hierarchy or codified divisions of labor […] We believe those structures inevitably begin to serve their own needs rather than those of  Valve’s customers

What Amazon’s ebook strategy means: By foolishly insisting on DRM, and then selling to Amazon on a wholesale basis, the publishers handed Amazon a monopoly on their customers—and thereby empowered a predatory monopsony.

Word, le fax du XXIe siècle: Je ne connais qu’une personne qui adore Word: mon fils de 4 ans. Il aime bien mettre le nom des lignes de métro dans la bonne couleur, ou écrire «automne» avec chaque lettre dans une teinte de feuille différente, ou sauter de la police Times New Roman à Comic Sans. Il adore aussi écrire sur ma vieille machine Smith-Corona. Les outils qui ont perdu de leur utilité font de remarquables joujoux.

Vive Soap: We have an employee whose last name is Null. He kills our employee lookup app when his last name is used as the search term.

Why is Estimating so Hard? It turns out that we don’t know the procedure. We haven’t got any clue to just how difficult the procedure is. We aren’t computers. We don’t follow procedures. And so comparing the complexity of the manual task, to the complexity of the procedure is invalid.